Terms of Service
Kanhaiya Life Care Medicine
Last updated: March 20261. Terms & Conditions / Store Policies
Senior Citizen Discount (60+): An additional 1% discount is applicable exclusively on medicines for elderly customers aged 60 years and above. To avail of this discount, a valid doctor's prescription and a valid government-issued ID proof (showing age) are strictly mandatory at the time of placing the order or delivery verification.
2. SKU Exclusions
Promotional offers, including the senior citizen discount, are not applicable on selected SKUs (Stock Keeping Units), specific healthcare products, or price-controlled medicines.
3. Non-Clubbing & Non-Cash Redemption
Offers and vouchers cannot be redeemed for cash, transferred, or clubbed/combined with any other ongoing offer, coupon, discount, or promotion.
4. Return Policy & Exclusions
Medicines ordered can be returned within 15 days of delivery. However, once sold, fridge/refrigerated items, insulin, OTC (Over-The-Counter) items, baby food, and healthcare machines/equipment will not be accepted for return or exchange.
5. Special Orders & Cancellations
If you request a medicine/product that we do not standardly stock, it will be specially procured only after confirmation from our support team. A 50% advance payment is mandatory for such special orders. If you cancel a specially arranged order, the advance amount will neither be refunded nor adjusted against any other purchase. Specially arranged products cannot be returned or exchanged under any circumstances.
6. Damage or Missing Items
Any issues regarding damaged or missing products must be reported within 24 hours of receiving the delivery. To process a claim, the customer must provide a hard copy of the invoice and a clear unboxing/parcel-opening video. Claims without an unboxing video will not be entertained.
7. Delivery, Handling & Platform Fees
Standard handling fees and delivery fees are applicable to all online orders. Additionally, a fixed platform fee applies to all orders placed through our website, mobile application, or any online medium.
8. Free Delivery Criteria
Free home delivery is applicable only within a 1 km radius from our physical shop, subject to a minimum order value of ₹1000 (Terms & Conditions apply).
9. Right to Modify
Kanhaiya Lifecare Medicine reserves its absolute right, at its sole discretion, to add, alter, withdraw, modify, change, or vary any or all of these terms and conditions, or discontinue any offer/service at any time without prior notice. Such changes shall be binding on the customer at all times.
10. Customer Support
For any queries, assistance, special orders, or grievances, please contact us via: : - Email: onlinedesk.klcm1258@gmail.com - Customer Support Number: +91 7596086567 - Toll-Free Number: 1800 889 3107 - Address: Kanhaiya Life Care Medicine, 20/1, Janata Sarani, Hindmotor, Hooghly, West Bengal - 712233