Return & Refund Policy

Kanhaiya Life Care Medicine

Last updated: March 2026

Quick Summary

Return Window

7 days from delivery

Refund Processing

2-3 business days

Refund Credit

5-7 business days (cards)

Pickup

3-5 business days

1. Return Policy & Exclusions

Medicines ordered can be returned within 15 days of delivery. However, once sold, fridge/refrigerated items, insulin, OTC (Over-The-Counter) items, baby food, and healthcare machines/equipment will not be accepted for return or exchange.

2. Special Orders & Cancellations

If you request a medicine/product that we do not standardly stock, it will be specially procured only after confirmation from our support team. A 50% advance payment is mandatory for such special orders. If you cancel a specially arranged order, the advance amount will neither be refunded nor adjusted against any other purchase. Specially arranged products cannot be returned or exchanged under any circumstances.

3. Damage or Missing Items

Any issues regarding damaged or missing products must be reported within 24 hours of receiving the delivery. To process a claim, the customer must provide a hard copy of the invoice and a clear unboxing/parcel-opening video. Claims without an unboxing video will not be entertained.

4. Contact for Returns

If you have questions about returns or refunds, contact us: - Email: onlinedesk.klcm1258@gmail.com - Customer Support Number: +91 7596086567 - Toll-Free Number: 1800 889 3107