Upon placing the order, if you would like to cancel it, you can do so while the order status is in a created state:In order to cancel the order:
- Log into your kanhaiyalifecare.com account and go to My Account -> Order History
- Identify the order you wish to cancel and click on Cancel button against the order
Once the order has been approved by our team self-cancellation will not be available. Please contact our customer care team at 1800 8893 107 for all cancellation requests. If request for cancellation is received prior to the order being shipped, it’ll be processed immediately and a complete refund will be made. Once the order is shipped, cancellations will be treated as a return. The process outlined above in the returns policy will be applicable.
Refund Process is as follows:
- For cancelled orders: orders which are cancelled by Kanhaiya Lifecare Medicine or Customer before processing, refund will be initiated automatically through the original mode of payment
- For return orders: orders for which return has been processed refund will be initiated immediately. We’ll attempt to issue a refund through the original payment method. This may take up to 30 working days for the amount to be credited. However in some cases we may have to use an alternate refund process, while in some cases we may be able to only provide an exchange / credit note.